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10 Things You Should Know Before Having Your Car Repaired
1.Preserve the value of your car and your safety by having your car repaired the right way.

2.Never drive a car that could be unsafe because of damages due to an accident.

3.Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.

4.There is no law requiring you to obtain more than one estimate or appraisal.

5.You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

6.Differences in the repair estimates are common. A lower estimate may not include all necessary work. If you are not sure why one estimate is different from another you have received, please ask us.

7.Choose a shop that has unibody repair equipment and certified technicians (by I-Car or ASE, for example).

8.Ask if the shop will be using genuine manufacturer (OEM) replacement parts.

9.Ask if the shop offers a repair warranty.

10.At Altoona Auto Body, we help you negotiate your claim with the insurance company.
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Altoona Auto Body
Jim Hansen, Desirae Sanford

Before owning Altoona Auto Body, Jim Hansen worked in management at United Parcel Service for several years. Jim has run Altoona Auto Body along with his daughter Desirae. Jim is married to Rhona and has two daughters, Desirae and Kristina, along with three grandchildren. He enjoys fishing, softball, time at his lake house, and playing with his grandchildren.

Desirae Sanford has worked in the auto body industry for over a decade and owns Altoona Auto Body along with her father. She is mom to twin daughters, Maycee and Paige. Desirae enjoys softball, time with family and friends and playing with her daughters.

Contact Altoona Auto Body at:

501 First Avenue N
Altoona, IA 50009
(exit 142 on I-80, South to Adventureland Drive, 1.8 miles East to 1st Avenue, then South 1/2 mile)

515-967-4441 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Altoona Body Shop services and repairs all makes and models including...




Thank you for the wonderful repair job on our 2009 Toyota Camry

My husband and I were very pleased with the work that was done by Altoona Auto Body on our 2009 Camry.  I had hit a cement post while backing out of a parking garage creating damage to the passenger's doors.  I debated whether or not to fix the car, but knew that we intended to keep this car for several years and didn't want it to become rusted.  After the repairs made by Altoona Auto Body shop, the car looks brand new.  Additionally, Jim Hansen supplied us a vehicle to use while our car was in the shop and before the car was returned to us someone had totally cleaned the inside and outside of the car.

This is the third time I have used Altoona Auto Body shop and each time the company has exceeded my expectations.  The first time I stopped at your shop was for a window on my 2002 Camry that wouldn't stay in place if I rolled the window down.  Jim, the owner, looked at the situation, fixed it on the spot and charged me $35.00.  That moment was never forgotten and I have since been back two other times.  Each time generating a positive result and exceptional customer service.


It is small businesses such as your's that make my day.  I would not expect that type of service from a dealer ship.  I have two favorite shops in Altoona, Altoona Body Shop and McManus Car Repair.  Neither has ever failed to identify the problem, correct the problem and charge a reasonable rate, and provide outstanding customer service.


Happy Customers,

Carol and Claude Stuart

Des Moines, IA (formerly Altoona residence)



 501 First Avenue N
 Altoona, IA 50009
 email us

 Monday - Friday
 8:00 am to 5:00 pm


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